Website Regulations

Regulations of the Online Store: Tedlo

In these terms and conditions, the words "you" or "your" refer to the person ordering the product (the consumer). However, the words "we", "us" or "our" refer to Tedlo Company.

1. GENERAL PROVISIONS

In the first part of the Regulations, we introduce ourselves, describe the easiest way to contact us and discuss the most important definitions that you will find in this document.

 1.1. The Online Store is available at: www.tedlo.eu and its extensions.

1.2. The Online Store is run by: Wiktoria Uzarek running a business under the name M at the following address: , NIP: , REGON:, BDO: (hereinafter referred to as: Seller).

1.3. Contact with the Online Store is possible:

1. at the following e-mail address: tedlocollection@gmail.com
2. by phone : +48 604903434
3. using the correspondence address: Tedlo Company

1.4. Acceptance of the Regulations is voluntary, but necessary in order to use selected functions of the Online Store (e.g. creating a Customer Account or making a purchase).

1.5. The Regulations are made available free of charge in the Online Store in a way that allows Users to: read their content.

2. RULES FOR USING THE ONLINE STORE

 In the rules for using our Store, we explain what minimum technical requirements you must meet to use its functionality without any problems.

2.1. Minimum technical requirements of the User's device enabling full and correct use of the Online Store:

1. device with access to the Internet;
2. the latest version of the web browser;
3. an active e-mail account (e-mail address) in order to create a Customer Account or make a purchase.

2.2. The Seller does not guarantee that the use of the Online Store will be error-free and without technical interruptions. The Seller reserves the right to suspend or limit access to the Online Store at any time, without the need to inform Customers in advance. The Seller will strive to immediately restore the operation of the Online Store. Technical breaks should not affect the execution of already placed Orders.

2.3. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected using links placed in the Online Store (e.g. courier companies or payment operators).

PRODUCTS AND ORDERS

3.1  Each order placed with us is an offer to purchase products. We accept this offer after selection and receipt of payment, not before.

3.2 If we are unable to deliver the products you have ordered, we will give you the opportunity to cancel your order or place an alternative order. We may cancel your order if necessary, or you may cancel it before the products are shipped to you.

3.3 We may replace or change the exact details of the products at any time. We will once again endeavor to inform you of any changes affecting your order before we dispatch the products to you. However, if we send you the products, you can return them to us for a refund within 14 days of receipt.

3.4 We would like to inform you that our products are made of veneer, which means that it is a natural product, i.e. wood, which, due to its nature, has a different pattern on each sheet. We are not responsible for slight differences in the grain that can be seen on our stands. 

3.5 A product made of natural wood may have a few defects, the so-called wood defects, including: knots, cracks, discoloration, incorrect oil reception. 

PRICE AND PAYMENT

4.1 The prices given for the products do not include shipping costs, but they are shown in the checkout process in the basket.

4.2 Products, Contents and Specifications. All features, content, specifications, products and prices of products and services described or shown on this Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and provided for convenience only. We make every effort to accurately display the attributes of our products, including applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Website at any particular time does not imply or warrant that those products or services will be available at any time. It is your responsibility to verify and comply with all applicable local, state, federal and international laws (including minimum age requirements) in connection with the possession, use and sale of any items purchased from this website. By placing an order, you declare that the ordered products will be used only in a lawful manner.

SHIPPING AND DELIVERY

5.1 Once your order has been placed, it will be processed (i.e. prepared and shipped) within 1 to 2 business days. Once your order has been inspected, packed and packaged, you will receive an email with a tracking code. Thanks to this solution, you can track your purchase online. Please note that your tracking number may also be in your junk and spam folders, so make sure you check those as well.

Shipping to Poland: 1-2 business days

Shipping to Europe: 2 – 5 business days

Please note that shipping times are always estimates and do not take into account order processing. Tedlo Company is not responsible for shipping delays

5.2 Customs, taxes and fees

Tedlo Collection does not include taxes or duties for domestic or international shipping. Customer is responsible for any additional charges required upon delivery. For more information on customs and tax requirements, please contact your local customs or tax office. Please note that product delivery depends on local postal services and may take significantly longer to arrive in some countries. Once the order is delivered to the post office, Tedlo Collection is not responsible for any delays.

5.3 We will always send the products to you or contact you at the address provided at the time you placed your order. Once the order has been completed, it is not possible to change the address.

CLAIMS FOR TRANSPORT DAMAGE, WARRANTY 

6.1 If the products you receive are damaged in transit, please contact us within 7 days of receiving the products. Once the damaged items are returned, we will send you a replacement order with all packaging for inspection. In this case, we will refund the shipping and packaging costs.

6.2 If you meet the conditions set out in this section and the products returned are damaged or faulty, we will replace the products.

6.3 If the delivery does not correspond to the description or quantity of the products you have ordered, you must contact us within seven days of receiving your order.

6.4 Please note that we will not be able to remedy any shortages, damages or faults unless you notify us in the specified manner.

6.5 Our general warranty covers only manufacturing and workmanship defects.

This warranty does not cover any damage or deformation caused by general wear and tear, misuse of the product or neglect of the stand (water spillage). Our warranty also does not cover any discoloration of the wooden stand and bowls that occurs over time. To make a warranty claim, your order must be processed through our official website. The report must be accompanied by proof of purchase and photos of the manufacturing defect. Without proof of the defect, the complaint will not be covered by our warranty. We encourage you to contact our dedicated customer service specialists by emailing tedlocollection@gmail.com with photos of specific defects.

Please note that we do not offer refunds for warranty claims.

CANCELLATIONS AND RETURNS

7.1 If you wish to cancel an order, you may do so for any reason within 14 days of receipt of the products by giving us clear and unambiguous notice of your intention to cancel that order.

7.2 You will receive a full refund (less any postage and packaging charges and customs duties paid) provided:

• Complies with our returns policy.
• Products are received with their original packaging; -The products are in the same condition in which they were delivered to you; and-The Products have not been subjected to handling or use beyond that which would be appropriate for in-store inspection.

7.3 We reserve the right to deduct from the refund amount for damage to products or packaging resulting in loss of value.

7.4 We do not refund return shipping costs.

7.5 All returns must be sent with customer identification information, such as the shipping note originally included with the order. If you do not provide this information, we may not be able to process your return quickly or at all.

7.6 We cannot be responsible for the products you return until we receive them. We strongly recommend that you use the tracking service when returning products to us. When returning products, please keep proof of shipment and the tracking number.

7.7 Refunds will be made in the currency in which the original payment was made.

7.8 Please note that the refund amount you receive may be more or less than what you originally paid due to currency exchange rate fluctuations, for which we are not responsible. 

If you are eligible for a refund, we can only issue a refund upon presentation of proof of purchase using the original form of payment used to pay for the goods. If you paid with a gift card, we will refund the amount to the gift card. If you return the goods to us in accordance with the Returns Policy, Tedlo Collection will refund your order within 14 days of receiving the goods from you.

7.9 The following products cannot be returned or exchanged: Sale/discount items.

7.10 If the item contains elements made of veneered plywood, we do not guarantee that the veneered layer will remain as new. The items are intended for everyday use, therefore the wooden layers will not always have the same color and may change due to normal use. 

A BURDEN ON THE COMPANY

8.1 Items from the Tedlo collection are animal accessories only. Tedlo Collection is not responsible for their use.  The use of the product and the safety of the animal and its owner are solely at the discretion and responsibility of the purchaser and/or user. 

8.2 To the fullest extent permitted by applicable law, Tedlo Collection disclaims all warranties, express or implied, as to the accuracy of the information contained in the materials on this website and accepts no liability for any loss or damage arising from any access problems.

8.3 Tedlo Collection shall not be liable to any person for any loss or damage which may arise:

• From the use of any information contained in any materials on this website. Due to the commercial use of our products. We supply products for home and private use only. If you use our products for any commercial, business or resale purpose, we will not be liable to you for any loss of profits, loss of business, business interruption or loss of business opportunity. For any damage which we could not have foreseen at the time of entering into the contract, for any indirect, special or consequential loss or damage (whether loss of profits or otherwise), costs, expenses or other claims for compensation arising from unforeseeable circumstances. Any liability we have will be limited to the price paid by you for the products.

8.4 Disclaimers. Your use of this website is at your own risk. The materials and services provided in connection with this website are provided "as is" without warranty of any kind, including warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Neither we nor any of our affiliates guarantee the accuracy or completeness of the materials or services available on or through this website. The materials and services available on or through this website may be out of date, and neither we nor any of its affiliates make any commitment or obligation to update such materials or services. The above exclusions of implied warranties do not apply to the extent prohibited by law. Information about such prohibitions can be found in local regulations.

8.5 All products and services purchased on or through this website are subject only to the applicable warranties, if any, of their respective manufacturers, distributors and suppliers. To the fullest extent permitted by applicable law, we hereby disclaim all warranties of any kind, express or implied, including any implied warranties with respect to the products and services listed or purchased on or through this website. Without limiting the generality of the foregoing, we hereby expressly disclaim any liability for product defects or failures, claims arising from normal wear and tear, product misuse, abuse, product modification, improper product selection, failure to comply with any regulations or misappropriation. We make no warranties to persons defined as "Consumers" in the Federal Trade Commission Magnuson-Moss Warranty Improvements Act. The above exclusions of implied warranties do not apply to the extent prohibited by law. Information about such prohibitions can be found in local regulations.

8.5 Limitations of Liability. We assume no responsibility for, and will not be liable for, any damages to, or viruses that may infect, your computer, telecommunications equipment or other property caused by or arising from your access to, use of, or browsing in this website or your downloading of any material from this website.

8.6 In no event will we, our directors, officers, employees, shareholders, affiliates, parent corporations, agents, successors, assigns, retail partners, or any party involved in the creation, production or transmission of this website, be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, damages for loss of profits, loss of data or business interruption) arising from the use, inability to use, or results of the use of this website, any websites linked to this website website or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The above limitations of liability do not apply to the extent prohibited by law. Information about such prohibitions can be found in local regulations.

 

8.7 If you have any problems with this website or any of its content, you agree that your only remedy is to stop using this website. In the event of any problem with any products or services purchased on or through this website, you agree that your sole remedy, if any, is the warranty of the manufacturer of such products or service provider, as specified by the manufacturer or service provider. supplier's warranty or apply for a return and refund for such product or services in accordance with the returns and refunds policy published on this website.

8.8 Changes to these Regulations. We may revise these Terms at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website.

8.9 Choice of law; Jurisdiction. These Terms supersede any other agreements between you and us to the extent necessary to eliminate any inconsistency or ambiguity between them. These Terms will be governed by and construed in accordance with the laws of the Netherlands, without giving effect to any principles of conflicts of law. A printed version of these Terms shall be admissible in judicial and administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

8.10 End. You or we may suspend or terminate your account or use of this site at any time, for any or no reason. You are personally liable for any orders placed and charges incurred prior to termination. We reserve the right to change, suspend or discontinue all or any aspect of this site at any time without notice. Extra help. If you do not understand any of the above Terms or have any questions or comments, please feel free to contact us via our contact page. 

GENERAL PROVISIONS

9.1 Any contract between us, whether relating to the use of the website or relating to the purchase of products or services through the website, will be governed by Polish law and by all relevant parties.

9.2 If any part of these conditions is invalid or unenforceable in whole or in part, this will not affect the validity and enforceability of any other part of these conditions.

9.3 We may transfer, assign or delegate all or any of our rights and obligations under these terms and conditions to any other organization.

9.4 No person other than you and us has any rights under the Contracts (Rights of Third Parties) Act.

9.5 We reserve the right to change these terms and conditions from time to time by publishing new terms and conditions on this website.

Company registration number: VAT number:

Tedlo Collection is based in Warsaw, Poland.

Contact us via the contact form.